S.C.S Limited (we, us, our) uses this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 2020 (the Act).

This policy covers the information we collect about you when you interact with our website (www.snet.net.nz), products or services.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz


Some privacy details.

We only collect personal information where this is necessary to carry out our functions.

We may collect personal information about you either directly from you or from other people or agencies, and we may generate personal information about you when we carry out our functions.

We store all our data (including your personal information) on a secure in-house server located in NZ and we use Microsoft Office 365 applications. We protect our data with all reasonable technical and process controls.

You can ask us for a copy of your personal information at any time.

We will only use and share personal information where necessary to carry out the functions for which we collected it, or if required by law.



We only collect the personal information you choose to give us, your employer has provided us, or that is required by us to adequately identify you.

We collect information about you from:

you, when you provide personal information about yourself to us, including via our website and any related service, through any contact with us, or when you use our services or products

third parties authorised by you to provide personal information or who provide publicly available information

a third party where this is allowed by law if possible, we will collect personal information directly from you. The information we may collect when you engage with us includes:


  • your name, age, gender and ethnicity
  • your contact details, including your address, email address or phone number
  • professional information such as qualifications, professional registration and your employer
  • the content of your enquiry
  • any questions or comments you submit via our blog or live chat function
  • details of any events you have registered for, including dietary or other specific requirements
  • your responses to surveys, research, interviews or focus group discussions (these will usually be captured in a de-identified form)
  • information that is required for a specific project or programme area
  • information about your use of our website (explained further below).
  • the pages, resources, and files you accessed on our website and the links you clicked on
  • the date and time you visited the site




We store and process our data.

We store all data in New Zealand.

We retain personal information in compliance with the requirements of the Public Records Act 2005.


We take all reasonable steps to ensure any personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse, including meeting the requirements prescribed by the New Zealand Government for the secure handling, storage and disposal of any protectively marked or security classified information.

We take reasonable steps to ensure that our third-party data processors can meet our privacy and security requirements.

What we do with personal information

How we use it.

We will only use the personal information you provide to us for the purposes of delivering the services you have requested (such as registering you for an event, applying for funding) or carrying out our lawful functions.

We may use your personal information to:

verify your identity

  • contact you about your request, query, registration or possible research or evaluation related to a workshop or event you participated in
  • follow up for research or evaluation you have already participated in
  • inform research, evaluation and quality improvement
  • consider and respond to your enquiry
  • moderate the content on our live chats and blogs (including contacting you about this)
  • improve our website and the delivery of our online services
  • conduct internal statistical analysis
  • to protect and/or enforce our legal rights and interests, including defending any claim

Sharing of personal information

We do not share your personal information with third parties other than third parties which are providing services to us. However, we may share your personal information if necessary, to appropriately respond to your enquiry. We may share your personal information with a third party where the disclosure is authorised by you.

We may share personal information if required by law (for example to assist with the investigation of a criminal offence), to prevent or lessen a serious threat to the health and safety of a person or the public, for statistical purposes where you will not be identified, or for any other lawful purpose under the Act. If our staff are threatened or abused, we may refer this to the Police.


What are your rights

he Act gives you rights to request access to and correction of the personal information we hold about you. You can take steps to control the ways we use your information. You can also complain to us at any time if you think we have misused your personal information.

Contact us to exercise any of these rights, including the right to complain about our privacy practices.

Contact us requesting access to or correction of your personal information

You have the right to request a copy of the personal information we hold about you (whether we have collected from you directly or from a third party). You also have the right to ask us to correct your information if you think it is wrong.

We will process your request as soon as possible.

We will be as open as we can with you, but please note that your right to request personal information may be limited if it breaches another person’s right to privacy or is subject to an overriding national security legislation.

We may occasionally need to withhold personal information under sections 27-29 of the Privacy Act, for example where the information requested is legally privileged. However, we will only ever withhold information where necessary.

You may request a correction of personal information that you consider is inaccurate. Where the correction requested is not able to be made or we dispute the accuracy of the correction, we will make a note on your personal information.



All staff receive relevant information privacy training to minimise the risk of a privacy breach.

Personal information is only used for the purposes S.C.S Limited has declared it will be used for. If it is disclosed outside of the purpose, any potential impact on individuals affected is assessed once the incident is discovered. If the impact is likely to cause serious harm our Privacy Officer is notified, so an internal investigation can be carried out and action plan implemented.


If a breach of privacy occurs that is likely to cause affected individuals’ serious harm (guidance on this is available through the Privacy Commissioner’s Notify Us tool on their website), the Privacy Officer will notify the Privacy Commissioner and any affected individuals unless an exemption under the Act applies.



We want to know if you have concerns about our privacy practices, whether these relate to the way we collect or share information about you or our decision on your access request. This allows us to try and put things right for you and helps us to identify and fix any problems with our systems or processes.

In the first instance, let us know about your concerns and we will try our best to resolve it. This could include escalating your concerns to a senior staff member to ensure we have made the right decision and fully considered your concerns.



Email us on: info@scs.net.nz

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